1. Who we are
Brightcleanscrub ("we", "us", "our") operates at 9/13 Strong Ave, Thomastown VIC 3074, Australia. We provide employee lifestyle support programs to Australian organisations. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles (APPs).
2. What personal information we collect
Depending on your interaction with us, we may collect:
- Identity and contact details (name, email, phone number, job title, organisation name)
- Communication content (enquiry forms, emails, meeting notes)
- Technical data (IP address, browser type, device information, pages visited)
- Cookie and preference data (see our Cookies Policy)
- Program participation data (where you engage with our services through your employer)
We only collect information that is reasonably necessary for our functions and activities.
3. How we collect information
We collect personal information directly from you (via contact forms, email, phone), from your employer where they engage our services, and automatically through cookies and server logs when you use our website.
4. Why we collect and use information
We use personal information to:
- Respond to enquiries and deliver contracted services
- Operate, maintain, and secure our website
- Improve our programs and client experience
- Send marketing communications where you have consented (in compliance with the Spam Act 2003 (Cth))
- Meet legal and regulatory obligations
5. Disclosure to third parties
We do not sell personal information. We may disclose information to:
- Service providers (hosting, email, analytics) bound by confidentiality obligations
- Professional advisers where required
- Government authorities where required by law
Where information is disclosed overseas, we take reasonable steps to ensure recipients comply with APP 8 requirements.
6. Data retention
Enquiry records are retained for up to 24 months after last contact. Contract and service records are retained for 7 years where required for legal or accounting purposes. Technical logs are retained for up to 12 months. Cookie preferences are stored in your browser until cleared.
7. Security
We implement reasonable technical and organisational safeguards including HTTPS encryption, access controls, staff training, and periodic security reviews. No internet transmission is completely secure; please protect your own account credentials.
8. Notifiable Data Breaches
If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.
9. Your rights
Under the Privacy Act, you may:
- Request access to personal information we hold about you (APP 12)
- Request correction of inaccurate information (APP 13)
- Make a complaint about our handling of your information
- Opt out of marketing communications at any time
To exercise these rights, contact inquiry@brightcleanscrub.world. We will respond within 30 days.
10. Complaints
If you are unhappy with our response, you may lodge a complaint with the OAIC at oaic.gov.au or follow our Complaints Procedure.
11. Children's privacy
Our services are directed at organisations and working adults. We do not knowingly collect information from individuals under 15 years of age.
12. Changes
We may update this policy from time to time. The "Last updated" date at the top indicates the most recent revision.
13. Contact
Privacy enquiries: inquiry@brightcleanscrub.world
Brightcleanscrub, 9/13 Strong Ave, Thomastown VIC 3074, Australia
Phone: +61 3 9462 1555